TEKMedia Communications is committed to helping our clients get the most out of their technology. We know you have enough to do in running your business and that your time is better spent on your business rather than your network. When problems arise, we are here to support you.

When you contact TEKMedia Communications on any technical issue, you will receive:

• Prompt, courteous service.
• A comprehensive solution to your problem. We will not close your case until you are satisfied we have fully addressed your issue.
• Viable workaround solutions to quickly restore necessary functionality to mission-critical systems while complete remedies are implemented.
  

Request Support   » Go
Request Emergency Support   » Go

Follow either of these links to quickly request assistance with specific technical issues. Support requests of a non-critical nature will be responded to that same day (next business day for requests submitted on weekends and holidays).

Use the emergency link to report a network emergency. A technician will be paged and will respond ASAP.

Open a Support Case  » Go

Follow this link to open a new support case. To help expedite resolution of your technical issue, please be sure to include your contact information. Also, please provide as many details as possible. The better we understand your issue, the faster will be able to solve it.

You must have a valid user id in order to open support cases. If you do not have a valid user id, you may request one here.

Review/Update your Support Cases   » Go

Follow this link to access your existing support cases.

You must have a valid user id in order to use the support case system. If you do not have a valid user id, you may request one here.

Request a Support Center User ID    » Go

Go here to request a user id for accessing the Support Center.

Customer Satisfaction Survey  » Go

Let us know how well we are meeting your needs. We need your input in order to improve our services.

General Feedback Survey  » Go

We eagerly invite comments and ideas on ways we can serve you, our customer, better. Your satisfaction is important to us.

Privacy Statement

When providing feedback, you will be asked for your name and e-mail address. This is so we may follow-up with you on specific issues. Contact will only be done by TEKMedia personnel; your information will not be divulged or released to any third party for any reason.